Policies

Order Placement


Orders may be placed online using our shopping cart service or by phone to our office at (307) 363-2488 Our regular business hours are 8am to 5pm Monday - Friday Mountain time, except major holidays. All orders are processed for shipping within one business day if currently in stock.

Shipping Included


In keeping our prices competitive we feel it is best to just include what we can ship for in the item price now. This way we can look at your address and the options for shipping your items and make sure we are giving you the best shipping and service we can provide. If you need special directions or need more information please add a comment to the order or send us a message, we will be happy to help.

Shipping


Some products require freight shipping and can be sent to a business with a forklift or loading dock or picked up at your local terminal. They can sometimes also be shipped to a residential address, but the shipper may require an additional fee. We will work with you to make sure that you have the best shipping option that is available. The customer is responsible for any additional shipping charges that is above and beyond the standard shipping, this can include access fees, residential freight drop off, or several other custom options including the use of any additional machinery or rental fees.

Payment


We accept Visa, MasterCard, Discover, Money Orders, and Cashier’s Checks, in US funds only. These orders must be placed through our website. All orders must be prepaid before delivery. Foreign checks and bank notes are not accepted. Orders from Indonesia are not accepted. Orders must be paid in full prior to shipment. We do not offer open accounts or CODs. Customers with returned checks will be assessed a $50 NSF fee as well as held responsible for all applicable bank charges.

Product Application


Rock crawling and off-road driving are inherently dangerous activities. Some modifications will adversely affect the on-road handling characteristics of your vehicle. All products sold and installed by Addicted Offroad, LLC are sold for off road use only. Any other use or application is the responsibility of the purchaser and/or user. Some modifications and installation of certain aftermarket parts may under certain circumstances void your original dealer warranty. Modification of your vehicle may create dangerous conditions which could cause serious bodily injury or death. Buyers and users of these products hereby expressly assume all risks associated with any such modifications and use. Addicted Offroad, LLC strongly recommends that all products be installed by trained professionals only.

Warranty


Return shipping costs are the responsibility of the customer. Please contact us prior to returning products. All returned boxes must have the invoice number clearly marked on the outside of the box or a copy of the invoice inside. We cannot warranty labor on any of our products unless said labor is done at our facility. We cannot warranty the installation of used parts and are not responsible for the failure or replacement of said parts.

Returns and Cancellations


All product returns are subject to a 20% restocking fee. Cancellations on custom fabricated parts such as sliders, bumpers, etc and also subject to a 20% restocking fee for materials ordered. Returns are subject to inspection. Returned items must be in new condition. Shipping charges are not refundable. Please contact us prior to returning any products. All returned boxes must have the invoice number clearly marked on the outside of the box or a copy of the invoice inside. Chargebacks will be sent to collection company for the 20% restocking and customer is responsible for any collection charges.

Copyright


All photos and written material are copyright Addicted Offroad, LLC. Please do not use copyright material without prior permission. Product pricing and specifications subject to change without notice.



@AddictedOffroad

est.2007

We are a custom fabrication, off-road company.
We specialize in solid axle conversion, bumpers, sliders, cages, exo's, etc.
We work on ALL makes and models of offroad vehicles, not just Toyota's!

Copyright © 2019 Addicted Offroad